Is this the original driver that came with the system from factory? Or is a driver you downloaded/updated either from HP* website or the Intel® website?ģ- Please provide details on how you are monitoring/measuring the speed:Ĥ- Checking on the Internet about the technical specifications for this router, we are not sure if we are finding the manufacturer website, but we see some websites saying that this router is not 802.11ax compatible (it seems it only supports dual-band Wi-Fi 2.4Ghz 802.11 b/g/n and 5Ghz 802.11 a/n/ac). In order to understand better this behavior could you please confirm some additional details?ġ- Have you checked if this issue happens testing only the laptop and the router? (no other wireless devices connected to the wireless network during this test).Ģ- Based on the Intel® System Support Utility report (Intel® SSU), we noticed that the system is running driver version 22.20.0.6. Hello you for posting on the Intel® communities and for the information already provided, we really appreciate it. Thanks in advance, I really hope you can help, this has been driving me mad! Only way to fix is to reset the router, but this only works temporarily. plusnet hub one (UK)ģ. Are you having issues with Bluetooth also or only Wi-Fi? - Just wifi.Ĥ. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? - Original/pre-installedĥ. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started? - It works as expected for a period, then connection drops. Brand and model number of your router/modem. Run the Intel® System Support Utility ( Intel® SSU) and attach the report generated - attachedĢ. In an effort to be helpful, I have answered some of the usual questions asked in other threads:ġ. However, it is annoying knowing that is possible to get the higher speeds of 40 mbps +.įor background, I have several other devices in the house which regularly get speeds of 40 mbps, so I don't think location/proximity to the router is an issue. 11n/ac/ax I can get consistently speeds of 19/20 mbps.
I can fix this by resetting my router, but this only lasts for a day, or when I restart/sleep the laptop, and then I'm back down to 2/3 mbps. I can get connection speeds of 40 mbps, but this then drops down to 2/3 mbps after a while. I've had connection problems from the start. I have a new HP Spectre x360 14, with a AX201 network adapter.
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